Frequently asked questions
You got any questions?
You will find the answers to your questions.
Can I have my vehicle repaired in a mechanical workshop of my choice?
The warranty applies when we refer you to one of our authorised repair shops.
Do I need to contact you for my recommended maintenance?
You may choose the place that best suits you to do your maintenance.
Do I need to keep my vehicle’s proof of maintenance?
It is important to perform regular maintenance on your vehicle according to the manufacturer’s recommendations. Please keep all proof of maintenance so that any future claim may be promptly processed.
Why is it that your after hours service cannot refer me to an authorized repair shop?
The after hours service is provided to help you in an emergency situation by towing you to the nearest garage. Afterwards, it is necessary to contact a claims agent (available Monday to Friday from 8:00am to 5:00pm) so that we can determine, according to the symptoms that your vehicle is demonstrating which repair shop best suits your needs.
Why must I pay the towing and request a reimbursement afterwards?
The reimbursement for a towing expense is only applicable when a part covered under warranty necessitates a towing. Therefore, reimbursement for towing costs is provided after the claim is authorized.
Will I receive a card by mail for my warranty?
National Warranty does not provide a card, your contract is your source of reference.
